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Frequently Asked Questions
General
Our carbon fiber parts designed specifically for BMW vehicles are of excellent quality. We focus exclusively on crafting carbon fiber components tailored to BMW models, ensuring a precise fit and superior performance. Your satisfaction and trust in our products for your BMW are essential to us, and we strive to deliver the best quality components to enhance your driving experience.
You can reach our customer support team through multiple channels. The best way to get in touch with us is by using our contact form, which can be found on our website's "Contact Us" page. We strive to respond promptly to inquiries submitted through the contact form.
We also have customer support via email machaero@gmail.com & instagram @machaeroshop. Rest assured, we are committed to assisting you as quickly as possible through these channels.
Mach Aero is located in Irvine, California, specializing in aftermarket BMW parts. We offer convenient installation services and local pickup, along with shipping for our customers worldwide
The typical processing time for your order is 2-4 business days until the item ships.
Please note that some items are made to order, and the production time for these items may vary. If your order includes made-to-order items, the shipping timeline may be extended accordingly.
We strive to provide accurate estimated delivery times, however from time to time delays can occur. Additionally, you will receive a shipping confirmation email with tracking information once your order has been dispatched. If you have any specific questions about the shipping time for your order, please don't hesitate to reach out to our customer support team for assistance.
Yes, we highly recommend professional or experienced installers for our products. While many of our items can be installed at home, we want to emphasize that we are not liable for any incorrect installation or damages that may occur during the installation process. To ensure the best results and to prevent potential issues, we encourage customers to seek the expertise of professionals who are knowledgeable in the installation of our specific products. This helps to guarantee a safe and successful installation while preserving the quality and integrity of our items.